Case Studies


"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." - Manager, Office Services – Medicare Plan Health Insurer
"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Document Solutions Company

Case Studies

Academic Medical Center

Objective: With managing nearly two billion dollars in revenue each year, this academic medical center which is a tertiary care Level I trauma center needed a solution that would rapidly quantify and resolve their returned mail problem associated with patient billing statements.
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Bank Merchant Services

Objective: This Financial Services organization is one of the largest in the World, serving consumer, business and institutional customers. They are also one of the ten largest commercial banking organizations in the United States. With over 40 million customers in 50 countries, they needed better technology to accomplish their commitment to developing long standing customer relationships. Their current in-house operation needed drastic change.
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Financial Services Company

Objective: With managing billions in assets for many of the nation’s financial institutions, this division of a leading provider of investment and insurance products needed a solution that would rapidly located and  distribute their Privacy Notices to customers.
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Media and Publishing

Objective: This leading international multimedia news and information company has been creating, collecting and distributing high quality news, information and entertainment for over 160 years. They needed a more efficient and less costly way of managing the resolution, customer service and Accounts Receivable issues associated with their returned subscriber billing practice.
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Non Profit

Objective: With managing one of the largest Membership Organizations in the United States, this leading nonprofit, nonpartisan organization needed a solution that would activate lost members, and increase revenue associated with member addresses that were undeliverable.
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Property and Casualty Insurer

Objective: This specialized writer of Property & Casualty insurance is licensed in forty-eight states and has satisfied customers for over 100 years. They needed a more efficient way of managing the cash flow, customer service and communication issues associated with their transactional critical document returned mail.
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