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Returned Mail Solutions (RMS) | Horizontech

Returned Mail Solutions (RMS)


"Have completed the implementation quickly, while making rapid configuration changes to the platform, and with adding customized reports as needed." - Director – Payment Processing Company
"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." – Director, Claims – Medicare Plan Health Insurer
"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Transaction Processing Company


It is all about workflow, and Returmed Mail Solutions (RMS) is enabled by Horizontech’s Platform as a Service and is the only solution in the US to automate the Control and Workflow for returned mail per document, per account, per department.

RMS is turnkey, rapid response post-mail Managed Service that automates the receipt, management, customer resolution and reconnection associated with lost Customers due to undeliverable mail, incorrect addresses and phone numbers.

Even as companies migrate from paper to digital forms of communication, mail is still a preferred medium, and in many instances, the only contact businesses have with their customers. Lost customers are very expensive and cost US businesses $500 Billion each year. For every 100,000 customers you have, 4% are lost.

We give the ability to manage and communicate with individual customers differently, based on account status, outcome and prioritization within your company.

The Platform provides an end-to-end audit trail and archive on 100% of lost customers and returned documents, from our receipt to resolution and host(s) update; includes real-time tracking, analysis, statistics and customized reporting.

  • Platform as a Service – The most comprehensive and configurable end-to-end Solution in the US
  • Software as a Service – Proprietary Address and Phone Software outperforms credit bureaus and data compilers
  • 100% Audit, QC and QA built into Platform
  • Compliance and Risk solutions built into workflow, platform
  • Little impact on IT, easily integrated

We capture documents and digital data from internal mail centers, single and multiple output vendors. Our enterprise solution is fully flexible, capable of ingesting multiple types of output technology, formats, documents and third-party data and is typically integrated within 30 days.