There are always ways to improve engagement and interaction with your customers. Many people turn to mobile applications and devices as one form of communication to simplify their lives. Actionable events, including resolution can all be done while mobile.
While the growth of mobile usage continues to rise, full application integration, speed to market and associated costs with integration remain a challenge. Most off-the-shelf systems may give you some base functionality for mobile, but are not very flexible, configurable, and customizable to your company’s specific needs. As needs become more complex, so does IT deployment timeframes, restraints and budgets.
Horizontech Platform as a Service (PaaS) supports the use of mobile interactions as fully configurable, flexible and customizable:
- Platform integrates mobile interactions with core paper and digital functions
- Workflow flexibility with new services, processes and regulatory changes
- Incorporates business rules, regulatory and audit requirements
- Easily integrated, rapidly deployed, rapid change management
- Budget delivered via PaaS vs. upfront $
- Supports migration from paper to digital to device