Return Mail Services


"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Document Solutions Company
"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." - Manager, Office Services – Medicare Plan Health Insurer

Return Mail Services

Horizontech has the industry’s most comprehensive suite of solutions for managing undeliverable mail or return mail, and provides process automation through four distinct business segments.  These segments are integrated, can be customized to specialized and business unit requirements, as well accessed for standalone operational processing.  We can provide solutions to customers with as little as 300 undeliverable mail pieces monthly to millions daily with regards to the following integrated process automation solutions.

Document Capture and Conversion

  • UAA Cloud for integrated in-house enterprise document & data workflow
  • In-house, Satellite and Outsourced Document, Data & Image Capture
  • Data entry utilizing your labor, HTI US, HTI Global HTI At Home and/or 3rd party
  • Automatable 2D, 1D, IMb, OCR, ICR, OMR and Non-Automatable Document Capture
  • RTS (Return to Sender) USPS Yellow Sticker Capture
  • Address Change Service (ACS) integration, 3547 Capture
  • Image Archiving and Indexing
  • Automated routing for approvals, based on business rules
  • Decryption & Encryption processes for security with in-bound documents and visible data
  • Exception Item Processing including checks, correspondence mail and devices
  • Secure Document Warehousing and Destruction on site

Address Management, Standardization and Search

RMSLink Updated Address & Phone Output

RMSLink Updated Address & Phone Output

  • RMSLink software, our industry-leading address management tool;  including NCOA 48-month, CASS/DPV, Multi-Channel Proprietary and Public databases for consumer and business information
  • RMSMover multi-postal address search software, incorporating NCOA 48-month, multiple CASS engines, DPV, LACSLink and SUITELink
  • Address Validation on 100% of all records
  • Latest move data, including move dates, phone information and mobile designation
  • Identification of Suspect Postal Carrier and System errors
  • FraudLink identifies and manages known repeat offenders with fraudulent name, address and personal information.   

Secondary Processing and Document Repurposing

  • Remail of original documents, with updated address information and 100% integrity
  • Reissue for reprint with updated address information to in-house or 3rd party mail centers
  • Rebound processing for return mail documents, including RTS capture and USPS Nixie
  • eRebound processing for returned Reissued documents
  • Automated Call Center and Collections file processing

Reporting, Auditing and Metrics


Real Time Batch Reporting

  • Real Time audit trails for returned mail processing
  • AR Tracking, individual transactional and gross receivables to $.01
  • Asset Portfolio Tracking for all investments
  • Healthcare Facility, Departmental and Procedural Codes
  • Reporting, Analysis and Graphs on daily volumes, monthly volumes and processing performance
  • 90+ Output fields, including information on all addresses processed from inbound mail
  • Custom reporting
  • Output files integrate with host platform (s) for updating system of record