Leadership and Innovation


"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." - Manager, Office Services – Medicare Plan Health Insurer
"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Document Solutions Company

Leadership and Innovation

leadership-innovationOne of the best indicators of feedback is certainly from the companies we do business with, in addition to offering industry advice and consultation that can improve document and information workflow.  We are well known in the industry as the “company that gets it”.  When companies want to get serious about the issues and want expert advice to complex workflow and data, they come to us.  We believe technology should automate processes, systems and decisions when available.  This methodology lowers costs, increases accuracy and removes the barriers associated with multiple manual steps in business workflow.  We invite you to learn more about our leadership role with technology.

We drive new market innovation for this issue and are always looking to invent the next hardware, software, data and/or integration platform – either to solve a specific industry issue, or for all industries in general.

We’ve developed the following as an example of industry firsts for undeliverable mail:

  • Full integrator of paper, data, address management and secondary document repurposing
  • Automated capture of physical documents and conversion to usable data, no matter the document type or construction
  • Automated capture and transformation of image-based data from any industry hardware device, including desktop and high production scanners, sorters and document readers
  • Merge paper, data, image, customer databases and email for integrated returned mail processing
  • Cloud integration, for in-house management and control of the issue
  • Multi-Channel and multi-level Address Management software for critical returned mail, achieving the highest address update rates in the US, with the highest benchmark on deliverability
  • Automatic identification of potential Fraud and Identify theft, during returned mail processing
  • Automatic identification of highly probably postal system and carrier errors
  • Output returned mail data in any format – legacy mainframe, multiple platforms and server
  • Automatic routing for on and offshore data entry, based on document type and compliance
  • Real time audit trail for paper acceptance, through address search and secondary document repurposing
  • Automated, integrated and 100% accurate Remail processing with original undeliverable mail
  • Automated Rebound processing, posting Customer Service and Collections data from ongoing returned mail processing (historical)
  • Interface and Host System Map Integration, Remote Legacy Entry