Returned Mail Solutions


"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." - Manager, Office Services – Medicare Plan Health Insurer
"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Document Solutions Company

Returned Mail Solutions


We provide industry-leading and proprietary Address Management, Standardization, Search and Communication Workflow solutions that reduces and eliminates postage costs as well as the operational and business impact of mail that is undelivered by the United States Postal Service.

We reduce costs and make your operation more efficient.

Our solutions platform is built around speed of implementation, reducing cost and improving operating and financial outcomes.  If these key components are important to managing your operation, we should be a logical choice.  In a typical customer engagement, we save customers 20-50% in operational savings and financial savings of $500,000+ annually.


We are considered a market technology integrator and innovator for undeliverable as addressed (UAA) customer communications solutions, streaming from the simple to highly complex business requirements, and the only company in the United States that provides enterprise solutions for all mail that is classified as UAA.

Industry averages that 2-6% of all physical Bills and other Critical Customer Communications and 7-20% of all Direct Mail Marketing Communications are deemed undeliverable. This not only represents a significant issue with customer contact, delays and service, but more appropriately to your net financial position, operation and budget expense.

We are the company that empowers many of the nation’s largest document solutions providers. Horizontech solutions are unique to market, and are thus represented and marketed through many respected business and sales organizations within key vertical industries.    Returned Mail Solutions (RMS) provides solutions through Certified Business Partners and direct sales channels.

RMS provides returned mail process automation through four distinct business segments.  These segments are integrated, can be customized to specialized and business unit requirements, as well accessed for standalone operational processing.  RMS provides solutions to customers daily with regards to the following integrated process automation solutions.

  • Document Capture and Conversion
  • Address Management, Standardization and Search
  • Secondary Processing and Document Repurposing
  • Reporting, Auditing and Metrics

We are changing the way companies view, understand and execute against the issue of undeliverable mail.  What was once considered solely an expense item, is now an opportunity for drastic change in customer contact, customer service, labor reduction, automation as well as significant improvements in operational expense and cash flow.

  • Since inception, we have chosen not to replicate the market; instead we built integration technologies on white boards, based on real customer issues and complex internal business requirements
  • We’ve built our infrastructure and technologies based on a highly functional Risk Management, Compliant and Information Security platform
  • We can integrate into virtually any customer operating platform
  • Integrating multiple fragmented business practices under one secure, integrated operating platform

Workflow automation solutions that combine Cloud for Return Mail (customer in-house), image, data, physical document capture, data conversion, proprietary consumer and business information management, database hosting, development and address verification.