CREATIVE TECHNOLOGY SERVICES

Return Mail Services

  434.857.3200

"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Transaction Processing Company
"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." – Director, Claims – Medicare Plan Health Insurer
"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"Have completed the implementation quickly, while making rapid configuration changes to the platform, and with adding customized reports as needed." - Director – Payment Processing Company

Horizontech has the industry’s most comprehensive Platform as a Service (PaaS) for resolving and restoring lost customers from the issue of undeliverable as addressed mail.

We process tens of thousands of returned mail pieces daily and can provide solutions to customers with as little as 5,000 undeliverable mail pieces monthly.  We provide solutions to market leaders across all industries. The platform is configurable, provides many unique benefits for a customized workflow solution and, automates the control and workflow per individual document, per account, per department.  Platform attributes for returned mail:

  • Document Capture and Conversion to Usable Workflow Data
  • Single platform for receipt of all returned mail, barcode and non- barcode
  • Dynamic routing control for offshore vs onshore data capture
  • Web-based Cloud for integrated large volume in-house operations
  • RTS (Return to Sender) USPS Yellow Sticker Capture
  • Image Archival, Indexing and Retrieval
  • Exception item processing including checks, correspondence and devices
  • Secure Document Warehousing and Destruction onsite

Address Management, Standardization and Phone Search

  • Proprietary Address and Phone search Software as a Service (SaaS), RMSLinkTM is built with 300+ algorithms and includes updated address, phone, SSN, DOB and customer specific risk/compliance options
  • Proprietary Address search Software as a Service (SaaS) RMSMover, is a multi-postal address search software, incorporating NCOA, CASS/DPV for postal updates on returned addresses
  • FraudLink automatically identifies, reports and manages potential issues with fraudulent name, address and personal information
  • Output files integrate with host platform (s) for updating system of record

Resolution Workflow

  • Platform processing, per customer outcome, per document, per customer
  • Automated routing and work queues based on business rules
  • Rules based compliance filters for risk tolerance to address changes, updated data
  • Automated messaging includes Letters, original document Remail, email, call center and device

Reporting, Analysis and Metrics

  • Accountable, auditable and actionable for 100% of the entire issue – all documents and data
  • Real time reporting, analysis and graphs on accounts receivable, daily volumes, monthly volumes and processing performance
  • Custom reporting specific to individual requirements
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