CREATIVE TECHNOLOGY SERVICES

Leadership and Innovation

  434.857.3200

"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Transaction Processing Company
"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization
"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." – Director, Claims – Medicare Plan Health Insurer
"Have completed the implementation quickly, while making rapid configuration changes to the platform, and with adding customized reports as needed." - Director – Payment Processing Company

leadership-innovationOne of the best indicators of feedback is certainly from market leaders we do business with, in addition to offering industry advice and consultation that can improve document and information workflow.  We are well known in the industry as the “company that gets it”. When companies want to elevate the issue of lost customers as being Mission Critical, they engage us as the industry expert for advice and supporting technology to complex paper and digital workflow issues.

We believe technology should automate processes, systems and decisions when available.  This methodology lowers costs, increases accuracy and removes the barriers associated with multiple manual steps in business workflow.  We invite you to learn more about our leadership role with technology.

We drive new market innovation for this issue and are always looking to invent the next hardware, software, data and/or integration platform – either to solve a specific industry issue, or for all industries in general.

Example of our industry firsts for undeliverable mail:

  • Ability to automate control and workflow – per Document, per Account, per Department
  • Configurable, automated workflow for Compliance, based on the individual company, their level of risk tolerance, their customer and associated platform outcome
  • Web-based Cloud integration, for in-house management and control of the issue
  • Automated capture of physical and digital documents and conversion to usable data, no matter the document type, construction or input
  • Multi-Channel and multi-level Address Management software, outperforming traditional credit bureau and data compiler solutions
  • Automatic routing for on and offshore data entry, based on document type and compliance
  • 100% audit trail with real time reporting
  • Automatic identification of potential Fraud and Identity theft
  • Automatic identification of highly probably postal system and carrier errors
  • Output returned mail data in any format – legacy mainframe, multiple platforms and server
  • Automatic identification of highly probably postal system and carrier errors
  • Output returned mail data in any format – legacy mainframe, multiple platforms and server
  • Automatic routing for on and offshore data entry, based on document type and compliance
  • Real time audit trail for paper acceptance, through address search and secondary document repurposing
  • Automated, integrated and 100% accurate Remail processing with original undeliverable mail
  • Automated Rebound processing, posting Customer Service and Collections data from ongoing returned mail processing (historical)
  • Interface and Host System Map Integration, Remote Legacy Entry
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