We’ve taken a different approach to market since developing the initial architecture associated with our first returned mail platform. Our approach has the understanding that no two customers have the same distinct business issues, even though they may be in the same industry. Customers are different because they manage their business differently, have different compliance and risk standards, have different overall workflow needs and customer communications strategies; one size does not fit all.
We developed our initial platform in 2004, and prior to, visited with thousands of potential customers over many years. We asked questions with regards to data, mail, operations, legacy platforms, customer service, billing, collections, risk, marketing and overall complex business process requirements. Based on customer input, we then started mapping a total integrated solution, combining and automating multiple traditional, labor-intensive business processes.
We have become the market innovator and expert for the issue. No one does what Horizontech does for managing, resolving and restoring lost customers from returned mail. Our platform as a service is the most comprehensive and configurable end-to-end solution in the US.
We don’t believe a cookie-cutter, low tech, low cost, low workflow approach to solving Mission Critical problems like lost customers is a good idea. We are platform and workflow experts first, and understand the nuances between paper, digital and outcomes. It is our unique platform that is at the core of our fully configurable, customizable and flexible solution, and with which enables our returned mail solution. We invite you to learn more about how we are very different in taking this issue very seriously in solving real Mission Critical problems, like lost customers.