CREATIVE TECHNOLOGY SERVICES

History

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"I’m truly amazed, and don’t know what to say.  You guys are great, you blow me away." - Manager, Office Services – Medicare Plan Health Insurer
"We have researched many companies, and you have the most comprehensive solution and best business model in the US" - Director – Document Solutions Company
"You guys are the Rock Stars of Undeliverable Mail" - Assistant Vice President, Treasury - Non Profit Membership Organization

History

Horizontech, Inc. (HTI) was founded in 1998 in Louisville, KY by David R. Zook, Horizontech’s  President and CEO.  Prior to starting HTI, Mr. Zook served as a Senior Executive for many large national and international Corporations such as NPC, U.S. Bankcorp and Bank of America.  He had corporate responsibility for Technology, Operations and Administration for one of the leading providers of payment processing services, largest provider of U.S. debit card and credit card acceptance, retail lockbox, check guarantee, collections as well a variety of electronic and information transaction processing services.

The company was founded to leverage the Internet and Worldwide Labor supply for corporate outsourcing and back-office automation.  HTI moved to the current International HQ in Danville, VA to provide access to the necessary labor model for rapid expansion.

XperTran was created as an enterprise workflow software,  which would provide a customized answer to alternative off the shelf workflow solutions, that were fairly inflexible and limited in overall customer capabilities.

Establishing a Global internal infrastructure was also a critical component of the Company build-out.  HTI was revolutionary as one of the first in the U.S. to have owned,  onshore and offshore sites with US customer service.  All other U.S. companies were either contracting with a U.S. service provider, whom utilized foreign offshore companies, or the U.S. company itself would contract directly with the foreign entity.  This infrastructure would give HTI the ability to control labor, processing, redundancy as well accommodate rapid growth for services.  Operations were setup in the far east in China and India to ensure quality, avoiding higher turnover, employment and production issues with near shore operations such as Mexico.

Our decision to move forward as an early adopter of Microsoft’s .NET platform continues to yield positive dividends.   HTI was one of the first 100 companies to jump on Microsoft’s release of .NET for web development.  Today, HTI has one of the most complex .NET installations in the U.S.

The net result of moving towards the .NET platform early is the acquired knowledge base and leadership position which is superior to most in the U.S.; it has also allowed HTI to have a more stable platform than most.  This decision has made HTI very flexible as a Technology Services organization.

HTI was one of the first US companies to embed bar code technologies into paper-based workflow.  This would give us the ability to control functionality to bridge the gaps between paper and technology.  The technology would also give us status updates, location tracking, piece level tracking, audit tracking and complete integrity through the process.  This functionality is extremely important for control and audit in business sectors, where data privacy, security and control mean everything.

The acquisition of Returned Mail Solutions, Inc. (RMS) was a complimentary business integration, that would combine the best of data technologies and business processes with HTI’s technology development, software, document processing, workflow and Global operations.  To date, there is no one in the US that can provide the depth of services and solutions for undeliverable mail that HTI now has.

HTI has evolved from early adopter of the internet combined with back-office automation functions, to a company heavily engaged in IT technology development for solving issues within the nation’s largest corporations.

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